Frequently Asked Questions
Why do I need an appointment to review my lab results?
While most lab agencies report a “normal” or typical range for their results, these results are usually based on a median value for that lab test. Our provider will review your lab work keeping in mind all the conditions you are being seen for as well as monitoring levels that may be borderline elevated. Since we work hard on prevention of disease and early intervention, the lab result may appear in the “normal range” but will be something we wish to address. We do not like to “watch and wait”, we prefer to act preemptively to keep you in optimal health.
When would I expect my lab results to be available for review?
For most routine labs that can be processed locally such as a complete blood count (CBC) or metabolic panel, those results can be completed in 2-5 business days depending on which facility the labs are drawn at.
For our specialty labs, they may use proprietary device or processing method which will take longer to be completed. For our specialty cancer panel, done by Research Genetics Cancer Center (RGCC) in Greece, it typically takes 3-4 weeks to receive the results from the date you draw. In general, most specialty labs will take between 3-4 weeks for processing.
All labs require a follow up consultation with your Physician, so that they can thoroughly review your results with you.
Do I need to schedule my own appointments?
Yes, typically your provider will give you a recommended follow up date at every appointment. Your specific window for follow up will depend on your health conditions being treated and the providers discretion; however, for all new patients, we recommend everyone be seen 1-2 weeks after their first visit to review labs ordered and follow up on your conditions/progress.
How do I schedule an appointment?
Please call our office to schedule your appointments; if you plan to receive several treatments at our office in the same day, every modality requires a separate appointment.
For New Patients at the Cancer Center for Healing, please call (949) 581-4673
For Existing Patients at the Cancer Center for Healing, please call (949) 680-1916, to reach our scheduling team.
Do you have a cancellation policy?
Yes, for all services that have an appointment scheduled, we ask patients to contact our office by phone (you may also leave a voicemail as it is date and time stamped) 2 business days prior to your appointment. All cancellations that do NOT follow the recommended rule are subject to a cancellation fee.
What treatment modalities do you offer?
We have a large array of treatment options to help maintain a healthy lifestyle and repair any damage done by chronic conditions. We offer modalities such as Massage Therapy, Meridian Energy Testing, Hyperbaric Oxygen Therapy, Intravenous Nutrition as well as other IV treatment options for immune health, Infrared Sauna, Ultrasound and Thermography, to name a few. Some of our treatment modalities do require that you have been seen in our office as patient and have a written prescription prior to starting therapy.
We also have an extensive Healthy Living Store, which contains all of our supplements. For questions pertaining to specific supplements or nutraceuticals, or to order a refill on your supplements, please call our Healthy Living Store at (949) 619-4139.
What is the best way to communicate with our office?
We prefer patients to either contact our office by phone, fax, or through their patient portal. Unfortunately, we cannot communicate through your private email account, but you may send virtual messages to your provider or healthcare professional through our patient portal system.
Phone: (949) 680-1880, option 1
Fax: (949) 680-1881
Do I have to have a visit to speak with my provider?
Yes, while we will do our best to help with clarification questions through our patient portal system, for in depth questions or changes to your personalized protocol, you must schedule either an in-person or phone consultation. Since our protocols are customized to your specific needs, it is best you discuss your questions with the provider.
Where can I buy the supplements my provider recommended?
We offer the recommended supplements in our healthy living store which you can visit in-person OR they can ship supplies directly to your home. We are currently in the process of linking our Healthy Living Store to our website, to simplify the ordering process. In the mean-time, please call our Healthy Living Store to place your order, by calling: (949) 619-1913.
Where can I find my personalized treatment plan?
After you have completed your visit, your provider will create a visit summary which will contain all the recommendations that were discussed during your visit including IV treatments, supplements and possible refers to other providers, imaging, or lab testing.
How do I request a refill?
If you have a current medication and have been seen in the office within the last year, please have your pharmacy request a refill through our electronic refill system. If you are on a controlled substance such as Adderall, Norco/Vicodin, Ativan or Valium, refills must be done with an appointment and in-person.
If you are requesting a NEW medication or you have not been on the medication in over a year, you must be seen by a provider prior to starting the medication. Refills will not be provided to patients who have not been seen in more than 1 year.
When should I have new labs drawn?
For our patients at the Cancer Center for Healing, you should have lab work completed every 2-4 weeks during active treatment and then every three months if in remission. The type and timing for your labs will be determined by your provider. For patients completing chemotherapy, at a minimum, routine labs such as a complete blood count (CBC) and comprehensive metabolic panel (CMP) will be ordered weekly.
All labs must have an order by a provider with most regimens being personalized to your specific needs.
I was recommended to complete weekly/daily injections. Can I give myself the injection?
Yes, the provider may order injectable medications or supplements to be given at home either subcutaneously or intramuscularly. We typically will have our staff show you all the steps to perform your specific injection at home as well as written instructions to take home with you.
Are there injections that I CANNOT administer?
Yes, some must be done by a healthcare professional however, most can be done at home. Some of our patients do not feel comfortable injecting themselves and may chose to be seen in our office for an injection as ordered by the provider. Please call the front desk to schedule an appointment.
How do I get started with intravenous (IV) therapy? What is required?
All IV therapy must have an order completed by a provider in our office prior to starting treatment. Typically, most patients must establish with our office first and labs must be reviewed (including CBC and CMP) prior to starting any IV therapy. If you already have an order and are followed in our office, you must be seen yearly (at a minimum) with the appropriate labs for your designated therapy. All IV orders must be renewed yearly if the patient plans to continue on treatment. Once all of the above requirements have been met, patients may call our front desk to schedule your IV appointment. Please indicate to the staff which IV service you plan to receive.